FM
Futhi M
1 reviews | Active since Jul 2022
21 Jul 2022, 10:08
It's need more in or...
It's need more in order to use your card such as data no communication except watsup so you need also a smart phone to be assisted
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Replies (1)
Oneplan Insurance's replyOfficial
21 Jul 2022, 10:37Hi Futhi,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our Oneplan App allows clients to send a "call me back" request directly from the App and our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Should you need funds to be loaded onto your Onecard and you are not able to access the Oneplan App, you may contact our Customer Service Team on *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our Oneplan App allows clients to send a "call me back" request directly from the App and our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Should you need funds to be loaded onto your Onecard and you are not able to access the Oneplan App, you may contact our Customer Service Team on *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Jul 2022, 10:37
Official
Hi Futhi,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our Oneplan App allows clients to send a "call me back" request directly from the App and our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Should you need funds to be loaded onto your Onecard and you are not able to access the Oneplan App, you may contact our Customer Service Team on *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our Oneplan App allows clients to send a "call me back" request directly from the App and our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Should you need funds to be loaded onto your Onecard and you are not able to access the Oneplan App, you may contact our Customer Service Team on *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan