VGMg
Vuyiswa Gratitude Makhubalo gratitudekhumalo
1 reviews | Active since Feb 2022
22 Feb 2022, 15:40
It's my first time u...
It's my first time using the Oneplan insurance, so far not bad at all, apart from that I was requested to pay cash at the GPS doctor consultation as they usually encounter a problem with the process claims.
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Oneplan Insurance's replyOfficial
22 Feb 2022, 18:36Hi Vuyiswa,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Records on our system reflect that your over-the-counter medication and GP visit claim have been assessed and approved accordingly.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Records on our system reflect that your over-the-counter medication and GP visit claim have been assessed and approved accordingly.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Feb 2022, 18:36
Official
Hi Vuyiswa,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Records on our system reflect that your over-the-counter medication and GP visit claim have been assessed and approved accordingly.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly.
Records on our system reflect that your over-the-counter medication and GP visit claim have been assessed and approved accordingly.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan