It's always the same every claim rejected, have to resend and resend and resend the invoice and fight for claims to be paid

Dear Leanne, 

Thank you for taking the time to bring this to our attention. 

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

Upon review of your complaint, we would like to clarify that should you experience any issues with uploading invoices on the mobile app, we offer various platforms where you may submit them. You may send them via email to ***, ***, or via WhatsApp at ***, and our claims team will happily assist and provide feedback. 

Kindly note that when you initiate a chat on our WhatsApp chat platform, you will receive responses from our bot with prompts that you may follow for assistance. You may select the relevant options to load claims, submit invoices, or chat to our friendly consultants. Should you experience any issues on WhatsApp, you are also welcome to contact us on ***and our team will assist promptly. 

We have also noted that our team has assisted on WhatsApp with the claim and feedback will be provided once the claim has been reviewed. 

Once again, we apologize for any inconvenience caused and hope to restore your experience with our services. 
                  
Kind Regards,
Oneplan.