It was okay at first, but I feel like once you got me as a client

Hi Zinhle,

Thank you for sharing your service experience with us. 
  
We sincerely apologize for any inconvenience that has been caused, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

 

We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further assist.
 
Kind Regards,
Oneplan