LS
Lindani S
1 reviews | Active since Feb 2024
19 Feb 2024, 11:51
It was good, but too...
It was good, but too much admin when claiming.
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Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Feb 2024, 12:42Good day Lindani,
Thank you for sharing your service experience with us. Our clients are important to us and we would like to apologize for any inconvenience caused.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we would like to apologize for any inconvenience caused.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Feb 2024, 12:42
Official
Good day Lindani,
Thank you for sharing your service experience with us. Our clients are important to us and we would like to apologize for any inconvenience caused.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we would like to apologize for any inconvenience caused.
Kindly note that our claiming process allows clients to pay using the Onecard should clients experience any issues, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan