S
Smangaliso
1 reviews | Active since Nov 2023
30 Nov 2023, 09:42
It was good and Tric...
It was good and Tricia Mmotsa assisted me weel as I want to close my insurance the only issue I have is that I can't add my 2 young siblings
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
30 Nov 2023, 12:30Hi Smangaliso
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are glad that Tricia has made a lasting impression on you.
Kindly note that our Health Insurance Policy provides coverage for the Policyholder, Spouse or Partner, and Children. However, any other family member who is 18 years or older will need to have a separate policy, with you being the policy payer on their individual policy.
We hope the above brings clarity on the matter and should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are glad that Tricia has made a lasting impression on you.
Kindly note that our Health Insurance Policy provides coverage for the Policyholder, Spouse or Partner, and Children. However, any other family member who is 18 years or older will need to have a separate policy, with you being the policy payer on their individual policy.
We hope the above brings clarity on the matter and should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2023, 12:30
Official
Hi Smangaliso
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are glad that Tricia has made a lasting impression on you.
Kindly note that our Health Insurance Policy provides coverage for the Policyholder, Spouse or Partner, and Children. However, any other family member who is 18 years or older will need to have a separate policy, with you being the policy payer on their individual policy.
We hope the above brings clarity on the matter and should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are glad that Tricia has made a lasting impression on you.
Kindly note that our Health Insurance Policy provides coverage for the Policyholder, Spouse or Partner, and Children. However, any other family member who is 18 years or older will need to have a separate policy, with you being the policy payer on their individual policy.
We hope the above brings clarity on the matter and should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan