It took very long to get to an agent but once I got there it went smoothly and my claim got submitted and approved in no time

Hi Gabriela,

Thank you for sharing your service experience with us.  We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

 
Kind regards
Oneplan