It took a while with other agents back and forth with my claim issue but then i got connected with Palesa Kgatle, the agent was incredible and sorted my issue out within two hours

Hi Skye, 

Thank you so much for sharing your experience with us. We’re truly sorry to hear that you had to go back and forth with several agents before your claim issue was resolved, that’s not the smooth experience we aim to provide, and we appreciate your patience throughout the process.

We’re delighted to hear that Palesa was able to step in and assist you so efficiently. Resolving your issue efficiently and providing incredible service is exactly the level of care and dedication we strive for at Oneplan. Your recognition of her effort means a great deal, and we’ll be sure to pass your kind words on to her, it will certainly make her day! 

Thank you for choosing Oneplan, and please know we’re always here to support you whenever you need us. 

Kind regards, 
Oneplan.