It took a while for the agent to contact me buy I think itbwas die to it being a Monday morning and high call volumes

Hi Yvette,

Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced, and we are pleased to hear that besides the situation, you are happy with the service provided.
 
Thank you for choosing Oneplan as your preferred insurance for your needs. 

Kind Regards, 
Oneplan