SS
Siany S

1 reviews | Active since Sept 2019

09 Mar 2024, 15:32

It took a tragedy to get better pet cover

It took a tragedy to learn that I needed better pet insurance. Luckily my sister, Kim Street, works at Oneplan and told me about the benefits her plan provides her and her Gigi. I would have made the move sooner but getting animals over 11 years old insured is difficult so when the death of my old fur baby happened last week and the struggles she saw me go through with claims not being paid in full (again) she told me to look at Oneplan. It is a Saturday and Jason Naidoo called me while I was still fiddling with forms on their website and he talked me through all the options and answered ALL my questions. He understood that my animals are also my children and that I want decent cover for them so that if anything happens, It is one less stress knowing the service provider is there to help. Thanks to Aunty Kimmy and Jason, my fur babies are taken care of so I can focus on them fully without the additional stress.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Mar 2024, 15:10
Official
Hi Siany,

Thank you for sharing your service experience with us. We are so sorry to hear about the passing away of your previous fur-baby. Our deepest sympathies to you and your family, may the memories you shared with your fur-baby forever be close to your heart.

We are pleased to hear that besides the situation Kim and Jason were s able to assist professionally in your time of need. Our fur-family is important to us and we aim to always provide them with the best service possible. 
 
We like to extend a warm welcome to you, Peanut, Lily, and Sussie. We look forward to a long and fruitful relationship.
  
Kind Regards,
Oneplan