NM
Ntokozo M
1 reviews | Active since Aug 2021
05 Jun 2024, 13:41
It took a couple of ...
It took a couple of days to get through to one agent who would receive my documents, but I did today and PATIENCE assisted me to upload the supporting docs for my refund application and it was processed within 10 mins.
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Oneplan Insurance's replyOfficial
05 Jun 2024, 14:59Hi Ntokozo,
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jun 2024, 14:59
Official
Hi Ntokozo,
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan