JJ
Johanna J
1 reviews | Active since Mar 2023
21 Nov 2023, 07:29
It took 14 hours for me to be assisted
It took 14 hours for me to be assisted. Thanks to Krystal for final helping me.
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Replies (1)
Oneplan Insurance's replyOfficial
21 Nov 2023, 08:40Hi Johanna,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will most certainly look into this matter as our clients are important to us and we aim to provide them with the best service possible.
We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and we hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will most certainly look into this matter as our clients are important to us and we aim to provide them with the best service possible.
We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and we hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Nov 2023, 08:40
Official
Hi Johanna,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will most certainly look into this matter as our clients are important to us and we aim to provide them with the best service possible.
We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and we hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will most certainly look into this matter as our clients are important to us and we aim to provide them with the best service possible.
We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and we hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan