1 reviews | Active since Dec 2011
It started of positive and ended not so positive
It started of positive and ended not so positive. I had an emergency yesterday, my pet was stung by a bee and had to be rushed to the vet after his face started swelling up. The funds was loaded quickly but the pin of the card i had forgotten since it is not a pin i can choose. I tried to reset it many times via the app but nothing happened. I eventually called and a gentleman helped me by resetting from his end. This was the positive part. When i got home from the hospital i immediately attached all invoices via the app. This morning I wake up to sms and emails which are strong toned by the way reminding me that this not pet medical aid but pet insurance and i must send through a detailed invoice immediately, which i already did. I then reached out to their chat that says the invoice never pulled through. This was the negative part. They should fix their mechanisms before sending automated messages of such a nature.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. We believe in providing the best service to our clients and we sincerely apologize for any issues you may have experienced while using the Oneplan App.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We have since escalated your query to the relevant department. One of our consultants will be in contact with you to further assist you with your claim for your fur-baby.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday from 8:00-12:00. Please don't hesitate to pop us a message on ***.
Please give our love and well wishes to Ghost and we wish that he has a speedy recovery.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. We believe in providing the best service to our clients and we sincerely apologize for any issues you may have experienced while using the Oneplan App.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We have since escalated your query to the relevant department. One of our consultants will be in contact with you to further assist you with your claim for your fur-baby.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday from 8:00-12:00. Please don't hesitate to pop us a message on ***.
Please give our love and well wishes to Ghost and we wish that he has a speedy recovery.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you, we will surely pass the message on.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you, we will surely pass the message on.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan