N
Neville
1 reviews | Active since Jun 2022
13 Jun 2022, 09:15
It is sometimes very...
It is sometimes very confusing how the upload o funds are to the card I experienced the last two transactions was declined for what so every
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Replies (1)
Oneplan Insurance's replyOfficial
13 Jun 2022, 10:23Good day Neville,
Thank you for reaching out to us. We sincerely apologize for any inconvenience which may have been caused.
Kindly note that for day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on you Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App and your event and claim will be finalized.
Records on our system reflect that your recent Over the Counter Medication claims are currently pending and will be assessed and finalized accordingly. You will receive electronic communication once the claims have been finalized.
We have proceeded to forward your details to the relevant department, one of our consultants will be in contact with you to provide you with more information on the claiming process.
We hope to restore the experience.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for reaching out to us. We sincerely apologize for any inconvenience which may have been caused.
Kindly note that for day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on you Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App and your event and claim will be finalized.
Records on our system reflect that your recent Over the Counter Medication claims are currently pending and will be assessed and finalized accordingly. You will receive electronic communication once the claims have been finalized.
We have proceeded to forward your details to the relevant department, one of our consultants will be in contact with you to provide you with more information on the claiming process.
We hope to restore the experience.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Jun 2022, 10:23
Official
Good day Neville,
Thank you for reaching out to us. We sincerely apologize for any inconvenience which may have been caused.
Kindly note that for day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on you Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App and your event and claim will be finalized.
Records on our system reflect that your recent Over the Counter Medication claims are currently pending and will be assessed and finalized accordingly. You will receive electronic communication once the claims have been finalized.
We have proceeded to forward your details to the relevant department, one of our consultants will be in contact with you to provide you with more information on the claiming process.
We hope to restore the experience.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for reaching out to us. We sincerely apologize for any inconvenience which may have been caused.
Kindly note that for day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on you Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App and your event and claim will be finalized.
Records on our system reflect that your recent Over the Counter Medication claims are currently pending and will be assessed and finalized accordingly. You will receive electronic communication once the claims have been finalized.
We have proceeded to forward your details to the relevant department, one of our consultants will be in contact with you to provide you with more information on the claiming process.
We hope to restore the experience.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan