Hh
Happy h.booijr
1 reviews | Active since Apr 2026
21 Apr 2026, 14:59
It is not easy to understand the App and on whatsapp the option for talking to an agent is a bit too slow
It is not easy to understand the App and on whatsapp the option for talking to an agent is a bit too slow. Hopefully feedback will notify the relevant people to look into it. Other than that. Great plan and service
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Replies (1)
Oneplan Insurance's replyOfficial
21 Apr 2026, 15:40Dear Happy,
Thank you for taking the time to share your honest feedback with us. We’re sorry to hear that you found the app difficult to understand and that the response time when trying to speak to an agent on WhatsApp felt slower than expected. We understand how important it is to have quick, clear support when you need assistance, and we appreciate you highlighting this.
Thank you for taking the time to share your honest feedback with us. We’re sorry to hear that you found the app difficult to understand and that the response time when trying to speak to an agent on WhatsApp felt slower than expected. We understand how important it is to have quick, clear support when you need assistance, and we appreciate you highlighting this.
Your feedback has been noted and will certainly be shared with the relevant teams, as we continuously work to improve our digital platforms and communication channels.
We’re pleased to hear that you’re happy with the plan and the service. Thank you for your constructive input and for being part of the Oneplan family. We value your support and remain committed to making your experience even better.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply21 Apr 2026, 15:40
Official
Dear Happy,
Thank you for taking the time to share your honest feedback with us. We’re sorry to hear that you found the app difficult to understand and that the response time when trying to speak to an agent on WhatsApp felt slower than expected. We understand how important it is to have quick, clear support when you need assistance, and we appreciate you highlighting this.
Thank you for taking the time to share your honest feedback with us. We’re sorry to hear that you found the app difficult to understand and that the response time when trying to speak to an agent on WhatsApp felt slower than expected. We understand how important it is to have quick, clear support when you need assistance, and we appreciate you highlighting this.
Your feedback has been noted and will certainly be shared with the relevant teams, as we continuously work to improve our digital platforms and communication channels.
We’re pleased to hear that you’re happy with the plan and the service. Thank you for your constructive input and for being part of the Oneplan family. We value your support and remain committed to making your experience even better.
Kind regards,
Oneplan.
Oneplan.