It is cumbersome but thorough, though one wishes they could have sent an agent on how it works before one joins

Good day,

Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible and we sincerely apologize for any confusion that may have been caused. 

Kindly note that chronic medication can be claimed for under the scripted medication or over-the-counter medication benefit, up to the respective cover limits. As a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types which will renew on the anniversary of your policy.

Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
   
We have since escalated your query to the relevant department. One of our consultants will be in contact with you to further explain your plan type and the cancelation process.
 
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday from 8:00-12:00. Please don't hesitate to pop us a message on ***.
    
Thank you for being a part of the Oneplan Family.
   
Kind Regards,
Oneplan