Issues with Claims not resolved since May

I have had One Pet for my 3 dogs since the company's inception. <br> <br> Since last year I have had problems with every claim submitted to them.<br> <br> If a proof of payment/statement is sent through for a claim loaded onto a card, it gets loaded as a new claim then rejected. <br> <br> I have phoned in to the call centre 3 times the past 3 weeks to sort this out. Once to be told it is an IT problem, second time that I will be phoned back once the claims department has given customer service feedback. The other time I was told to email customer service who will sort my issues out. To date, I have not had the call back, IT has not sorted out the problem and I have received no response from customer service.<br> <br> I am considering cancelling my policy with One Pet due to the bad service response and issues with claiming.<br> <br> Please reconsider using them, you will have nightmares to sort out your claims!<br> <br>