NB
Nita B
1 reviews | Active since Feb 2018
06 Dec 2021, 08:21
Issue with invoice
Good day Everytime I load a claim and I need to submit the proof of invoice it keeps coming back saying it is unclear, this is an issue EVERY TIME. CAN SOMEONE PLEASE ASSIST ON CLOSING MY CURRENT CLAIMS
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
06 Dec 2021, 09:30Hi Nita,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we require a copy of a clear detailed invoice in order for claims to be processed. the reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we require a copy of a clear detailed invoice in order for claims to be processed. the reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Dec 2021, 09:30
Official
Hi Nita,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we require a copy of a clear detailed invoice in order for claims to be processed. the reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we require a copy of a clear detailed invoice in order for claims to be processed. the reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan