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Neo neo.metswi
1 reviews | Active since Aug 2023
30 Aug 2023, 10:15
Is very quick in terms of loading money into your account and responding to your queries when engaging them on their chatbot but Eish when you are from the Dr they will tell you that the invoice is not visible so they can't process your claim or when in n
Is very quick in terms of loading money into your account and responding to your queries when engaging them on their chatbot but Eish when you are from the Dr they will tell you that the invoice is not visible so they can't process your claim or when in need of refund you will be tossed from pillar to post. We are not the ones issuing or writing invoices but you will be tossed from pillar to post. Please improve around that area. Is not nice to pay monthly dues only to be given a hard time when supposed to claim or get a refund.
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Oneplan Insurance's replyOfficial
30 Aug 2023, 12:29Hi Neo,
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to message us on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to message us on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Aug 2023, 12:29
Official
Hi Neo,
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to message us on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to message us on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan