Is there anyone actualling willing to help here?

Last week I call to apply. I speak to a Julia. I have to answer a series of questions, fair enough. A Consultant will call me back... nothing. A week later I have to call back myself. Julia apologized profusely and puts me through to a consultant. That's still understandable.. I can accept that. I get to speak to Brian. questions back and forth. 30 mins of this and that. Great were done. I will be emailed my policy number and all the paperwork involved... still waiting. A few days later I call back myself. I get promised by a Michelle that she will email my policy number with all my Tc and Cs.. and that Brian will call me back. . . still waiting.

So what's actually going on here? Because if you don't want me to join, that's fine. I'll just go to the next Company. And please don't think about billing me for anything since I did more work than your employees.