1 reviews | Active since Aug 2023
******ion
Good day, Its actually not a good day at all. This was made by a recent contact from oneplan medical insurance. My name is TA Bantom. I joined this medical insurance earlier this year if not late last year. When we were recruited it was all rosy and many promises were made. We gladly joined as the agent promised that our needs would be met with proficiency and professionalism. From the moment we requested to be assisted when claiming or requesting funds to be loaded so as to see a GP, it was a never-ending battle. At times we would have a medical emergency and oneplan would play games with our lives, claiming that the cash slips that we sent were not clear. We would desperately oblige and try again, still it would be a frustrating process. After months of this torment and horrific experience they call service we decided to part ways with oneplan. All this time we were paying our monthly Premiums without fail. We informed oneplan of our intention. Many a times we would promise to expose them in the media and we would quickly receive a call that was suddently willing to assist us. We finally parted ways with oneplan months ago. They never tried to debit or phone and it was clear that we had parted ways with that *********** **** medical insurance. Yesterday, i was flabbergasted when my Wife informed me that oneplan had just informed her that we owe them around R7000. This is utterly shocking and an ******ion at its best. Why are they doing this, knowing very well that we had parted ways with them and they have never tried to debit or contact us. This simply proves that this is how this THING operates, it ******s funds from people to stay afloat and make **** promises just to get and lure clients. I will be taking legal actions so as to expose this nonentity for all to see the **** it really is. They have my credentials in their system, they can easily recall my policy number and my file if they wish to verify the veracity of my review.
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******ion
I guess they do not want us to emphasize the truth. These are not derogatory terms, i have no idea why the system omits them.
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******ion
I guess they do not want us to emphasize the truth. These are not derogatory terms, i have no idea why the system omits them.
Thank you for taking the time to bring this to our attention.
We first wish to profusely apologise for any inconvenience or frustration caused by the service received. We always aim to provide service that meets and exceeds our clients expectations and we are sad to hear that you have not had the best experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. We can assure you that this matter will be investigated and one of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We first wish to profusely apologise for any inconvenience or frustration caused by the service received. We always aim to provide service that meets and exceeds our clients expectations and we are sad to hear that you have not had the best experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. We can assure you that this matter will be investigated and one of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
