VM
VUSI M
1 reviews | Active since Jun 2015
20 Apr 2021, 19:34
Invalid car insurance policy from ONEPLAN insurance company
Oneplan Insurance confirmed to have covered my vehicle. Images of the vehicle were uploaded accordingly. 5 months down the line, the vehicle is no longer covered as per the initial contract.
When I requested an immediate cancellation of the contract and refund of the money paid, lots of stories come up.
The service is very poor from this company. The Banks who finance the vehicle are lured to believe that the vehicle is covered whereas it is not. Its gonna be worse when you get involved in a car accidents because your claim will not be paid.
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Replies (2)
Oneplan Insurance's replyOfficial
21 Apr 2021, 14:48Good day Vusi,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
Kindly note upon investigation we discovered that our underwriting and care department requested for your vehicle images to be uploaded from either your work or risk address numerous times, however this was not provided. Images of the vehicle need to be uploaded at the required location for underwriting purposes and to ensure that your vehicle is covered correctly. We have proceeded to cancel your policy and process a refund on the premiums collected since the images were not submitted accordingly. We retain the right to reject images until all required information is received.
Kindly note upon investigation we discovered that our underwriting and care department requested for your vehicle images to be uploaded from either your work or risk address numerous times, however this was not provided. Images of the vehicle need to be uploaded at the required location for underwriting purposes and to ensure that your vehicle is covered correctly. We have proceeded to cancel your policy and process a refund on the premiums collected since the images were not submitted accordingly. We retain the right to reject images until all required information is received.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Please note that you are welcome to reapply for cover should you agree to upload images matching our underwriting criteria as explained in your policy wording as we would love to have you a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Apr 2021, 14:48
Official
Good day Vusi,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
Kindly note upon investigation we discovered that our underwriting and care department requested for your vehicle images to be uploaded from either your work or risk address numerous times, however this was not provided. Images of the vehicle need to be uploaded at the required location for underwriting purposes and to ensure that your vehicle is covered correctly. We have proceeded to cancel your policy and process a refund on the premiums collected since the images were not submitted accordingly. We retain the right to reject images until all required information is received.
Kindly note upon investigation we discovered that our underwriting and care department requested for your vehicle images to be uploaded from either your work or risk address numerous times, however this was not provided. Images of the vehicle need to be uploaded at the required location for underwriting purposes and to ensure that your vehicle is covered correctly. We have proceeded to cancel your policy and process a refund on the premiums collected since the images were not submitted accordingly. We retain the right to reject images until all required information is received.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Please note that you are welcome to reapply for cover should you agree to upload images matching our underwriting criteria as explained in your policy wording as we would love to have you a part of the Oneplan Family.
Kind Regards,
Oneplan
VM
Your response is noted. However, you are not telling the truth. It cannot take me five months period to capture and upload the correct images of my vehicle. I would also not risk and drive a vehicle which is not covered while it is still financed by the bank.
Why debit orders continued to deduct money from my bank account whereas the policy is not authentic and valid?
Your customers service has indicated that you have made a mistake with my policy because you do not cover Kia K2700 Truck.
You better refund me all my money as my vehicle was not covered for the period of 5 months or we bring Insurance Ombudsman to adjudicate on this matter.
VUSI M's updateReviewer Update
21 Apr 2021, 20:46Your response is noted. However, you are not telling the truth. It cannot take me five months period to capture and upload the correct images of my vehicle. I would also not risk and drive a vehicle which is not covered while it is still financed by the bank.
Why debit orders continued to deduct money from my bank account whereas the policy is not authentic and valid?
Your customers service has indicated that you have made a mistake with my policy because you do not cover Kia K2700 Truck.
You better refund me all my money as my vehicle was not covered for the period of 5 months or we bring Insurance Ombudsman to adjudicate on this matter.
VM
VUSI M's update21 Apr 2021, 20:46
Reviewer Update
Your response is noted. However, you are not telling the truth. It cannot take me five months period to capture and upload the correct images of my vehicle. I would also not risk and drive a vehicle which is not covered while it is still financed by the bank.
Why debit orders continued to deduct money from my bank account whereas the policy is not authentic and valid?
Your customers service has indicated that you have made a mistake with my policy because you do not cover Kia K2700 Truck.
You better refund me all my money as my vehicle was not covered for the period of 5 months or we bring Insurance Ombudsman to adjudicate on this matter.