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oatile L

1 reviews | Active since Jul 2012

01 Mar 2021, 09:44

Insurance premium

I was assisted by Ms Violet Keoreng on 2021-02-28. Her service was purely outstanding and she had more knowledge about the product to the extent that she could give options to other product on car and household insurance. She was eloquent and command on language was on point.

I've been with budget insurance for sometime and my car and household insurance is covered under them. The reason for shopping around was to get a lower premium than what am paying now without compromising the benefits am receiving.

The Oneplan car and household insurance premium was more reasonable but the fact that courteously car could not be offered was quite a problem to me. When involved in an accident, courtersy car is quite important because what if the vehicle to be repaired would take long at the panelbeater and / or if the vehicle is written off. If the vehicle is written off, at least a person will have plenty of time to process claim and look for another vehicle. Lastly, am not impressed with the 35%excess fee. I will opt for a fixed excess fee. In case the damage to the vehicle costs more it means the excess fee will also be high. Imagine the damage is R50 000, R17500 will be the excess fee. During the accident, you are under an ordeal and it would not be fair again to be thinking of high excess to pay and again without courtesy car. Accidents are very stressful and sometimes occurs during the month when there's no other means to get cash.

I will opt for a car insurance that is comprehensive, with courtesy car hire and fixed reasonable excess fee.

With regard to household, I was quite impressed with the premium.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply01 Mar 2021, 13:29
Official
Hi Oatile,
 
Thank you for sharing your service experience with us and for complimenting Violet on her excellent customer service. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we are glad to hear that Violet was able to assist in this regard. We will be sure to recognize her efforts. 

We genuinely acknowledge your concerns regarding a courtesy car and how important this is for you. We are constantly looking at ways to improve our service with the inclusion of car hire for those of our clients who opt for this and based on our client feedback we will most definitely use this to improve our product and service. 
 
Kindly note the excess depends on what you choose, and you can select anywhere between 5% - 70%. Should you not be satisfied with the 35% quoted, our easy to use sliding scale on the Oneplan mobile application allows you to decide what best suits your pocket. Feel free to download our Oneplan mobile application and play around with the sliding scale to see how you can choose an excess that best suits your needs and a premium that best suits your budget. 
 
We look forward to having you join the Oneplan family in the future. 
 
Kind Regards, 
Oneplan