1 reviews | Active since Oct 2021
Insufficient coverage
I am very disappointed with Oneplan pet insurance.
My dog’s recently went for their vaccinations which is covered under the Pet Med savings (of R800 per pet annually). This is reasonable as vaccinations are only done once a year and R800 should be sufficient.
However during this vet visit, I was informed that my dog is need of a dental descaling as the build up on her teeth is going to make her sick.
My regular vet quoted me an astronomical R4850 for this procedure. I then proceeded to get a quote from a vet that charges far less (even though this vet is far away for me to drive).
I took a day’s leave to visit this far away vet in order to make use of a cost effective option. To my utter disappointment, My invoice was assessed under Pet Med savings (which only had a few rands left after the annual vaccinations).
Oneplan is very much aware that a dental procedure is done under anesthesia and this procedure will cost their client far more that R800.
At the very least I expected Oneplan to cover this under the Day to day savings of R1400 benefit (which is also capped at R5400 annually).
At the moment my comprehensive plan is costing me R992 per month for 2 dogs. However, Oneplan is too stingy to provide proper coverage for something as simple as a dental (medically required) to prevent illness in my dog. I am needing to pay them R992 per month and also pay my vet bill (which was R2250).
Further to my point, an X-ray was done whilst my dog was under anesthesia, sadly Oneplan provided R0 coverage for this procedure as they pushed everything through the ‘Pet med savings benefit’ which as I mentioned is a mere R800 within a 12 month period.
I strongly suggest any customers considering the Oneplan ‘Comprehensive Plan’ to rather save the money they would pay Oneplan and use this when you need to visit a vet as you will be paying double (oneplan and from your own pocket).
Thank you for taking the time to bring this to our attention. We sincerely apologize for the circumstances under which your posting has reached us, and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit covers preventative care claims for your fur-baby such as vaccinations, and dental scaling and polishing. This will be covered up to the annual cover limit of R800 on the Classic plan. Should clients request more cover, they can choose to add on the Pet Med Booster which offers an additional R800 towards preventative care claims.
Dental extractions for your fur-baby are covered under the Casualty benefit up to the cover limit of R1400 per Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per year.
These are a few of the many benefits and cover limits that our Pet Plans have to offer the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits
We have reviewed the records on our system and can confirm that your pet received dental scaling and polishing and an X-ray as part of these services. As the claim is related to preventative care, it has been assessed and finalized under the Pet Med Savings benefit up to the respective cover limit.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize for the circumstances under which your posting has reached us, and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit covers preventative care claims for your fur-baby such as vaccinations, and dental scaling and polishing. This will be covered up to the annual cover limit of R800 on the Classic plan. Should clients request more cover, they can choose to add on the Pet Med Booster which offers an additional R800 towards preventative care claims.
Dental extractions for your fur-baby are covered under the Casualty benefit up to the cover limit of R1400 per Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per year.
These are a few of the many benefits and cover limits that our Pet Plans have to offer the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits
We have reviewed the records on our system and can confirm that your pet received dental scaling and polishing and an X-ray as part of these services. As the claim is related to preventative care, it has been assessed and finalized under the Pet Med Savings benefit up to the respective cover limit.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we have been attempting to contact you on the listed number; however, it is to no avail. Please provide us with a suitable time or alternative contact number.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we have been attempting to contact you on the listed number; however, it is to no avail. Please provide us with a suitable time or alternative contact number.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
You can phone me now, I am available to take your call.
You can phone me now, I am available to take your call.