INSTALLMENTS PAID BUT NO COVER

I joined OnePlan Car Insurance September 2020. I've been paying my insurance policy every month only to come find out on the 10th of December 2020 when my car was broken into that I am not covered due to the fact that I haven't forwarded my car's pictures to them. I couldn't put a claim through and had to pay R18000 cash to get my car fixed but yet I was paying insurance. I then cancelled my insurance with immediate effect and got a call from one of OnePlan's consultants that reassured me that the first consultant never assisted me properly therefore I wasn't covered. She then asked me to allow her to please assist me with proper cover which I did and now again regret it. On the 11th of December 2020 I was reinstated with a new policy number. I loaded the pictures of my vehicle on the 10th of January 2021 and OnePlan debited my monthly insurance faithfully every month, I noticed that my debit order for the Month of February 2021 didn't go off from my account and I contacted OnePlan only to find out last week again that I am still not covered because my vehicle's pictures weren't validated as yet therefore no monthly installment was deducted. I requested that they assist me cause yet again for another 3 months I haven't been covered but I'm paying insurance for nothing. One their consultants contacted me after she did some investigation on my account and reassured me that everything is being sorted out and that I will be refunded for 2 months due to the fact that I wasn't insured. The consultant confirmed telephonically that I will be in a credit and therefore the next 2 months installments will be allocated to this amount. However, on the 11th of March 2021 OnePlan debited my monthly installment yet they weren't suppose to, I emailed the consultant and called her but to this day she has never responded to my mail neither has she contacted me. I reversed the payment and called them again. Another consultant assisted me and assured me that their manager will sort this out. The manager is liaising with me on email but doesn't call to get my side of the story. I mean I waste my airtime holding on, I pay for insurance to them only to find our i'm not covered. Yesterday the manager emailed me to let me know that my cover has been cancelled as per my request but my refund still has to be investigated. This is by far the worst insurance company that I have came across, I wasted 6 months of money on them only to find out I was never ever covered by them. Your consultants are so well trained to lie to their clients and to sweet talk them and once you have the business you treat your clients like *******. I will never ever refer anyone to OnePlan, they are best know for the poorest service ever!