MH
Michelle H

1 reviews | Active since Apr 2019

03 Apr 2019, 09:21

INSANE AMOUNT OF PHONE CALLS!!!!!!!!!!!!!!!!!!!!!

Dear One Plan,

When requesting a quote on your online site, it compels a person to add their cell phone number otherwise no quote would generate. During the time, I was busy hunting for a new medical aid / insurance etc...

However, when adding my cell phone number to obtain the quote never did I expect One Plan to PHONE ME 136 TIMES SINCE I REQUESTED THE QUOTE. If I do not answer the first 10 phone calls, WHAT MAKES YOU THINK I WILL ANSWER THE 136TH ONE?????????????????

PLEASE STOP PHONING ME!!!!!!!!!!!!!!!!!!!!! All I wanted was a quote to see what you offered and whether it would fit in my budget... I did not want a call from an agent to try and convince me to take the plan.

Your compliance herein will be much appreciated.

0
Replies (3)
Oneplan Insurance
Oneplan Insurance's reply03 Apr 2019, 09:37
Official
Good day Michelle, 

We're extremely sorry for the inconvenience which has been caused due to this.

Kindly email us your number at *** & within the subject line of the email include "HelloPeter Complaint" so we may assist further in having your contact details removed from our system. 

Once again, we do apologize. 

Kind regards
The Oneplan team 
MH
Michelle H's update03 Apr 2019, 09:47
Reviewer Update
Dear One Plan, Thank you for your timely response. An email has been sent to the said email address. Regards, Michelle
Oneplan Insurance
Oneplan Insurance's reply03 Apr 2019, 10:12
Official
Thank you, email has been received and will be attended to shortly. 

Kind regards 
The Oneplan Team