Initially my cat's claim had not been processed, so had to follow up a week later and was straight away assisted quickly, efficiently and friendly by Pertunia Sibeko, who processed my pet claim for a refund straight away

Hi Tanya,

We love that Pertunia made such a lasting impression on you. Thank you for sharing your service experience with us. We are pleased to hear that despite the circumstances we were able to create a memorable experience.
Please give our love to Cleo'Pantha.

We are glad to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship. 
    

Kind Regards, 
Oneplan