BA
Bernard A
1 reviews | Active since Apr 2023
22 Oct 2023, 08:59
*****ing money out of bank account after cancellation.
On the 17 th of July 2023 i have cancelled my policy in an email ,stating my reason.I have spoken telephonically to a gentleman .On the 20 th of October 2023 i noticed that two payments was deducted from my bank account .Seems like it is to sign up than to cancel .If any more deductions is made i will be forced to register a complaint with SAPS.Let this be a warning to them.Try your luck.
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Replies (2)
Oneplan Insurance's replyOfficial
22 Oct 2023, 10:08Dear Bernard,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Oct 2023, 10:08
Official
Dear Bernard,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
23 Oct 2023, 14:46Good day Bernard,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Oct 2023, 14:46
Official
Good day Bernard,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan