ZL
Zané Lubbe
1 reviews | Active since Feb 2024
02 Feb 2024, 13:39
*****ing money
Our beloved, insured with oneplan, pet unfortunately passed away. I canceled my policy in October 2023. Since then this company has ****** money from my account every month thereafter. And in January 2024 the amount almost doubled.
I have phoned this company, mailed and moaned... but to no avail.
Do NOT use them if u ever intend to cancel your policy.
Bunch of *******!
But as soon as I fill out their online form for a quote, it's not even 2minutes and they call me. But when I need to cancel the policy, they just ***** and ***** and *****. Disgusting.
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Oneplan Insurance's replyOfficial
02 Feb 2024, 16:11Dear Zane,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
As discussed on the phone, we appreciate your cooperation in allowing us to investigate the issue. We will promptly provide you with the necessary feedback, and any applicable refunds will be processed accordingly.
We apologize for any inconvenience caused and we are committed to resolving this matter to restore your experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Feb 2024, 16:11
Official
Dear Zane,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
As discussed on the phone, we appreciate your cooperation in allowing us to investigate the issue. We will promptly provide you with the necessary feedback, and any applicable refunds will be processed accordingly.
We apologize for any inconvenience caused and we are committed to resolving this matter to restore your experience.
Kind Regards,
Oneplan