jS
jaco S
1 reviews | Active since Dec 2015
31 Mar 2023, 14:01
Info withheld just to get you signed up
One plan makes promises just to get you signed up. I have to go for an operation but they neglected to tel me that there is a 12 month waiting period on certain procedures. I was willing to wait for a few months until the 12 months waiting period is over but needed some assurance that it will be covered if I wait. Now one plan can not assure me of anything and I just have to wait. Customer service can not explain properly the just want to get the conversation over with to hang up.
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Oneplan Insurance's replyOfficial
31 Mar 2023, 15:55Good day Jaco,
Thank you for taking the time to bring this to our attention.
We do apologize for the inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please note your applicable condition carries a 12 months waiting period, after which, on receipt of relevant documentation from the specialist, we can review for cover.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do apologize for the inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please note your applicable condition carries a 12 months waiting period, after which, on receipt of relevant documentation from the specialist, we can review for cover.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Mar 2023, 15:55
Official
Good day Jaco,
Thank you for taking the time to bring this to our attention.
We do apologize for the inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please note your applicable condition carries a 12 months waiting period, after which, on receipt of relevant documentation from the specialist, we can review for cover.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do apologize for the inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please note your applicable condition carries a 12 months waiting period, after which, on receipt of relevant documentation from the specialist, we can review for cover.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan