KC
Karen C
1 reviews | Active since Oct 2015
06 May 2022, 10:44
Inefficient Service from Oneplan
Since last Friday I have been trying to cancel my insurance with Oneplan, to no avail. I called them twice and they promised to return the call - still no response. However they will be quick to debit my account on the due date.
On Tuesday an email was received to advise that they have tried on several occasions to contact me, not sure what number they were dialling as there is only 1 missed call. I am sick and tired of these companies that are quick to sign you up but when you require a further service they cannot be bothered.
PLEASE CANCEL THE MOTOR VEHICLE INSURANCE.
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Oneplan Insurance's replyOfficial
06 May 2022, 12:41Good day Karen,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
As per our telephonic conversation it may have been that our calls to you were being blocked as records on our system reflect that we have attempted to contact you on the listed number numerous times to assist with the cancellation request, however it was to no avail. We have proceeded to escalate the cancellation request to the relevant department as we are aware that our number has been unblocked. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
As per our telephonic conversation it may have been that our calls to you were being blocked as records on our system reflect that we have attempted to contact you on the listed number numerous times to assist with the cancellation request, however it was to no avail. We have proceeded to escalate the cancellation request to the relevant department as we are aware that our number has been unblocked. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 May 2022, 12:41
Official
Good day Karen,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
As per our telephonic conversation it may have been that our calls to you were being blocked as records on our system reflect that we have attempted to contact you on the listed number numerous times to assist with the cancellation request, however it was to no avail. We have proceeded to escalate the cancellation request to the relevant department as we are aware that our number has been unblocked. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
As per our telephonic conversation it may have been that our calls to you were being blocked as records on our system reflect that we have attempted to contact you on the listed number numerous times to assist with the cancellation request, however it was to no avail. We have proceeded to escalate the cancellation request to the relevant department as we are aware that our number has been unblocked. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan