AM
Amanda M
1 reviews | Active since Feb 2020
24 Feb 2026, 21:55
Incorrect claims , left stranded and sick.
I'm highly disappointed by, oneplan medical insurance. From being told the , matter has been resolved. When they loaded funds to my account, then telling me it's a mistake now I must pay. We attended by different consultants and never get a straight answer. I need to see the GP tomorrow yet I'm told I have rejected claims but on the statement it says approved. Honestly who is fooling who here? The person who told me it was sorted is Enoch Madi
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Oneplan Insurance's replyOfficial
25 Feb 2026, 07:13Dear Amanda,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Thank you for taking our call to discuss the matter. As per our conversation, the OTC claim has been rectified on our end and there is no outstanding amount on the policy. You may load the claim for the GP benefit which is covered at R440.00 per visit.
We appreciate the opportunity to address the matter and restore your experience with our services, and wish you a speedy recovery.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Thank you for taking our call to discuss the matter. As per our conversation, the OTC claim has been rectified on our end and there is no outstanding amount on the policy. You may load the claim for the GP benefit which is covered at R440.00 per visit.
We appreciate the opportunity to address the matter and restore your experience with our services, and wish you a speedy recovery.
Kind regards,
Oneplan.
Oneplan Insurance's reply25 Feb 2026, 07:13
Official
Dear Amanda,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Thank you for taking our call to discuss the matter. As per our conversation, the OTC claim has been rectified on our end and there is no outstanding amount on the policy. You may load the claim for the GP benefit which is covered at R440.00 per visit.
We appreciate the opportunity to address the matter and restore your experience with our services, and wish you a speedy recovery.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Thank you for taking our call to discuss the matter. As per our conversation, the OTC claim has been rectified on our end and there is no outstanding amount on the policy. You may load the claim for the GP benefit which is covered at R440.00 per visit.
We appreciate the opportunity to address the matter and restore your experience with our services, and wish you a speedy recovery.
Kind regards,
Oneplan.