SR
Steffie R
1 reviews | Active since Dec 2022
27 Dec 2022, 13:31
INCORRECT ALLOCATION OF PAYMENT BY ONEPLAN PET INSURANCE
Oneplan is pathetic - they could not allocate an outstanding claim payment correct after 7 days - after promising that they will expedite the correct allocation of the payment and process outstanding claims. They allocated it against my monthly premium and it seems that they do not know how to correct it and keep on sending me sms's reminding me of the outstanding claim payment. Their Customer Service is pathetic.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
29 Dec 2022, 16:39Good day Steffie,
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to reach you on your mobile phone, however, have not been successful.
Please be assured that we are looking into this matter and will provide you with feedback.
We thank you for your patience and we hope that we are able to resolve your issue as soon as possible.
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to reach you on your mobile phone, however, have not been successful.
Please be assured that we are looking into this matter and will provide you with feedback.
We thank you for your patience and we hope that we are able to resolve your issue as soon as possible.
Regards,
The Oneplan Team
The Oneplan Team
Oneplan Insurance's reply29 Dec 2022, 16:39
Official
Good day Steffie,
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to reach you on your mobile phone, however, have not been successful.
Please be assured that we are looking into this matter and will provide you with feedback.
We thank you for your patience and we hope that we are able to resolve your issue as soon as possible.
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to reach you on your mobile phone, however, have not been successful.
Please be assured that we are looking into this matter and will provide you with feedback.
We thank you for your patience and we hope that we are able to resolve your issue as soon as possible.
Regards,
The Oneplan Team
The Oneplan Team
Oneplan Insurance's replyOfficial
30 Dec 2022, 14:08Dear Steffie,
Thank you for taking my call today.
We have now resolved your claims.
Apologies again for the inconvenience caused.
Regards,
The Oneplan Team
Thank you for taking my call today.
We have now resolved your claims.
Apologies again for the inconvenience caused.
Regards,
The Oneplan Team
Oneplan Insurance's reply30 Dec 2022, 14:08
Official
Dear Steffie,
Thank you for taking my call today.
We have now resolved your claims.
Apologies again for the inconvenience caused.
Regards,
The Oneplan Team
Thank you for taking my call today.
We have now resolved your claims.
Apologies again for the inconvenience caused.
Regards,
The Oneplan Team