RB
Roger B
1 reviews | Active since Mar 2009
06 Jun 2026, 10:37
Inconsistent claim process... not TCF
I sent picture of my prescription invoice and payment proof from Clicks, why all of a sudden your consultant is replying asking for more info when I save the same info for every claim. Don't **** me off!
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
06 Jun 2026, 14:45Dear Roger,
Thank you for taking the time to share your feedback with us.
We have had a look into the matter and noted that our consultant rep**** to your initial email advising that the picture of the invoice you submitted is cut off and may not show crucial information required for the claim to be sent. A request was made for you to send the full invoice and in your recent response, you have attached what is required. The claim will be reviewed and feedback will be provided via SMS with the status of the claim.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback with us.
We have had a look into the matter and noted that our consultant rep**** to your initial email advising that the picture of the invoice you submitted is cut off and may not show crucial information required for the claim to be sent. A request was made for you to send the full invoice and in your recent response, you have attached what is required. The claim will be reviewed and feedback will be provided via SMS with the status of the claim.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Jun 2026, 14:45
Official
Dear Roger,
Thank you for taking the time to share your feedback with us.
We have had a look into the matter and noted that our consultant rep**** to your initial email advising that the picture of the invoice you submitted is cut off and may not show crucial information required for the claim to be sent. A request was made for you to send the full invoice and in your recent response, you have attached what is required. The claim will be reviewed and feedback will be provided via SMS with the status of the claim.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback with us.
We have had a look into the matter and noted that our consultant rep**** to your initial email advising that the picture of the invoice you submitted is cut off and may not show crucial information required for the claim to be sent. A request was made for you to send the full invoice and in your recent response, you have attached what is required. The claim will be reviewed and feedback will be provided via SMS with the status of the claim.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
RB
Roger B's updateReviewer Update
06 Jun 2026, 15:01No it doesn't, I'm not impressed with your service!
I told you I sent the exact same info last claim.
Unacceptable response above and I'm only with because of FNB, so I'll take this up with them as well
I told you I sent the exact same info last claim.
Unacceptable response above and I'm only with because of FNB, so I'll take this up with them as well
RB
Roger B's update06 Jun 2026, 15:01
Reviewer Update
No it doesn't, I'm not impressed with your service!
I told you I sent the exact same info last claim.
Unacceptable response above and I'm only with because of FNB, so I'll take this up with them as well
I told you I sent the exact same info last claim.
Unacceptable response above and I'm only with because of FNB, so I'll take this up with them as well