Inconsiderate, Pathetic, Disappointed

PATHETIC!!!!!

INCONSIDERATE!!!!

HEARTLESS!!!!

Need I say more? Customer service was absolutely great from Renee but she was in a completely different department.

My son who is 9 months old, from word go was waivered from all exclusions. Hence the reason I took out a policy with One Plan Insurance!

Today, my son was rushed to an ENT for his ears due to him having extreme ear ache.

The doctor then booked him for an emergency op for grommets tomorrow.

First I called and was notified that a motivation letter was required and codes etc - which is normal!

Then, after that I was notified that he won’t be covered as he hasn’t been on the plan for 12 months - BUT from word go all was waivered has he is an INFANT!!!!

After speaking to a monotone inconsiderate team leader I burst into tears as there was ABSOLUTELY ZERO CARE NOR HUMAN FEELING towards my sons condition.

We then had to cancel the op due to these RIDICULOUS “policy” “wordings”

They are super fast to debit over 3k for covere howerver when it comes to something so serious like this case, it gets over looked!

Sis on you!

One day when your kids are SCREAMING from pain - karma will strike!