PS
Pravitha S
1 reviews | Active since Jun 2019
06 Mar 2025, 13:41
Inconsiderate company
I took out a plan with this company last month and they wrongly debited my account.Now they need to refund me my money and its taking forever.Everyday that i am phoning the consultant keeps saying they are escalating my query.I will never recommend this company to anyone leave alone i am deciding to cancel my insurance by latest tomorrow if my money is not refunded. Thanks
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
06 Mar 2025, 14:35Dear Pravitha,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter.
As per our telephone conversation, we can confirm that the refund has been processed on our end and you may expect the funds to reflect in your bank account any day from today.
The once-off card fee will not be charged with your premium again.
Once again, we sincerely apologize for any inconvenience and confusion caused and appreciate your understanding.
As per our telephone conversation, we can confirm that the refund has been processed on our end and you may expect the funds to reflect in your bank account any day from today.
The once-off card fee will not be charged with your premium again.
Once again, we sincerely apologize for any inconvenience and confusion caused and appreciate your understanding.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply06 Mar 2025, 14:35
Official
Dear Pravitha,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter.
As per our telephone conversation, we can confirm that the refund has been processed on our end and you may expect the funds to reflect in your bank account any day from today.
The once-off card fee will not be charged with your premium again.
Once again, we sincerely apologize for any inconvenience and confusion caused and appreciate your understanding.
As per our telephone conversation, we can confirm that the refund has been processed on our end and you may expect the funds to reflect in your bank account any day from today.
The once-off card fee will not be charged with your premium again.
Once again, we sincerely apologize for any inconvenience and confusion caused and appreciate your understanding.
Kind regards,
Oneplan.
Oneplan.
PS
Pravitha S's updateReviewer Update
07 Mar 2025, 12:39Hi
Thank you to One plan my query was attended to promtly and efficiently. My refund was received.You deserve a five star rating now..
Thank you to One plan my query was attended to promtly and efficiently. My refund was received.You deserve a five star rating now..
PS
Pravitha S's update07 Mar 2025, 12:39
Reviewer Update
Hi
Thank you to One plan my query was attended to promtly and efficiently. My refund was received.You deserve a five star rating now..
Thank you to One plan my query was attended to promtly and efficiently. My refund was received.You deserve a five star rating now..
Oneplan Insurance's replyOfficial
07 Mar 2025, 12:43Hi Pravitha,
Thank you very much for your feedback and we truly appreciate your patience and understanding in resolving the matter.
We look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
Thank you very much for your feedback and we truly appreciate your patience and understanding in resolving the matter.
We look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
Oneplan Insurance's reply07 Mar 2025, 12:43
Official
Hi Pravitha,
Thank you very much for your feedback and we truly appreciate your patience and understanding in resolving the matter.
We look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
Thank you very much for your feedback and we truly appreciate your patience and understanding in resolving the matter.
We look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.