1 reviews | Active since Jan 2017
*********** staff
Be careful with their promises as what you see is not always what is delivered upon. I saw their pet product and was happy to engage with this company. Their sales agent contacted me after I filled in my details on their website, which they are quick to do so. For the life of me they cannot understand when you ask what you are paying for because they cannot calculate their risk premiums correctly. Even after my first debit order they still cannot respond with correct information if they respond at all. They are clearly infringing the rules of TCF and still do not care. Do not waste your time it seems they care only about collecting your premium. A very bad experience and yet I thought I was doing my pets a favour
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note certain factors are taken into consideration when risk premiums are calculated. As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note certain factors are taken into consideration when risk premiums are calculated. As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan