1 reviews | Active since Jul 2021
*********** Service
I have received an email that my policy has been cancelled not so long i signed for the policy on the 8th of July and that an amount will be deducted from my account on the last day of the month where else when i subscribed for the policy, i told Given Malepe, OnePlan consultant that i want the first payment to go through on the last day of August, which he confirmed that it will be processed and he did not explain that there is a certain amount to be paid or anything.
I even texted their WhatsApp number but it seems the representative is not willing to assist. I have requested to cancel the policy and i have not received any assistance with my matter because this will be ********* and ridiculous to be charged of a policy i didn't authorize.
I am truly disappointed and feel betrayed and ****** of my money.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for assisting me with this matter and I appreciate your speedy response to clear and rectify the issue.
I am proud to say that I was assisted by your Complaints Resolution Officer by the name of Mereshnie Dheepnarayan. She was so humble, caring, and shown empathy to my query. She made me understand that the policy is canceled and that I was not supposed to receive that email or text message, also she assured me that my account will not be debited at the end of the month.
I am happy that I still made the right decision to choose OnePlan as my health insurance provider. Thank you so much!
Thank you for assisting me with this matter and I appreciate your speedy response to clear and rectify the issue.
I am proud to say that I was assisted by your Complaints Resolution Officer by the name of Mereshnie Dheepnarayan. She was so humble, caring, and shown empathy to my query. She made me understand that the policy is canceled and that I was not supposed to receive that email or text message, also she assured me that my account will not be debited at the end of the month.
I am happy that I still made the right decision to choose OnePlan as my health insurance provider. Thank you so much!