1 reviews | Active since May 2014
*********** Medical Insurance Company
<p>I have tried to settle a claim with One Plan Pet insurance since November.</p> <p>All I get is promises to sort the claim and a call but no chance of that happening.</p> <p>I am shocked that a company like that has such poor customer service.</p> <p>Very disappointed and feel cheated.</p>
Hi Kydo,
Thank you for taking the time to bring this to our attention.
It is concerning that your claim query has not been resolved after so long and we apologise for the inconvenience caused.
Please rest assured that we will be in contact with you at your earliest availability tomorrow morning to ensure that this matter is resolved.
Kind Regards
OnePlan
Hi Kydo,
Thank you for taking the time to bring this to our attention.
It is concerning that your claim query has not been resolved after so long and we apologise for the inconvenience caused.
Please rest assured that we will be in contact with you at your earliest availability tomorrow morning to ensure that this matter is resolved.
Kind Regards
OnePlan
Hi Goolu,
Thank you for taking our call and allowing us the opportunity to resolve your query.
As per our telephonic discussion, the initial claim made was captured under the incorrect cover limit and that is the reason you were only refunded for the Vet visit.
We have since corrected the claim to a routine care claim and the balance of the refund has been paid back onto to your OnePlan Transactional card.
You may withdraw the refund at any ATM or swipe your card at your local supermarket.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan
Hi Goolu,
Thank you for taking our call and allowing us the opportunity to resolve your query.
As per our telephonic discussion, the initial claim made was captured under the incorrect cover limit and that is the reason you were only refunded for the Vet visit.
We have since corrected the claim to a routine care claim and the balance of the refund has been paid back onto to your OnePlan Transactional card.
You may withdraw the refund at any ATM or swipe your card at your local supermarket.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan