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Hi it's me again , last month I wrote about Oneplan medical insurance not treating me fairly here i am again about they're poor service. On the 28 of May 2021 chat to them via their intercom asking them about my card. When I agreed to their terms and conditions they said they will give me the card within a 30 days.This is my second month with them. Last week Monday they me a message that the card is on the way. Today is the 01 of June no phone call NOTHING. I send them an email this morning around 7h00 am look now its 10h57 no response from them. The other thing tried to reset my password on their app nothing is happening, I did not reset my password but they sms me password via SMS which by the way I did not reset it they did on my be half how they did I don't know. They gave me the password which I did not reset. Its ANNOYING AND FRUSTRATING. Oneplan your *********** Period. I wrote to you because they will respond after seeing this.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan