*********** and unhelpful - stay away

When it took this company almost a MONTH to get me signed up and my first premium taken, I should have known what to expect from them. I set up the whole policy telephonically on 20 Nov and was promised a copy of the policy via e-mail for review. One week later, and after 4 follow up phone calls, I finally received the policy. I then had to note that they had taken down the wrong species and miss-spelled a name. After that I had to make 5 Phone calls to make sure that the debit order is actioned. I reconfirmed the account details twice during that time. Each time I was assured that the matter is now sorted out and finalised. I was then passed on to a “specialist” who assisted me on e-mail, and after she had also confirmed twice (and incorrectly) that the premium had been processed , we finally managed to get started on 18 December. Every interaction with them has been a nightmare. When loading a claim, I get sms notifications saying claims were declined, and on phoning to the call centre am told that “there is a glitch in the system, I must just ignore it”. There was another run in with a claim they refused to pay for illness cover, stating irrelevant policy terms, and to be honest, I just don’t have the time or energy for fighting anymore and have simply cancelled my policy. I don’t want someone else to go through this too. AVOID AVOID AVOID.