AS
Alec S
1 reviews | Active since Apr 2015
28 Aug 2019, 09:18
*********** and terrible service OnePlan
I have just received numerous sms's from this *********** Hospital plan saying I owe them R200 excess from a Hospital visit 2 Years ago. I paid cash for everything as my daughter was not admitted. Now oneplan tells me that I owe them R200 excess. Just their overall customer service sucks as well. I also have received numerous sms's as well for the renewal of my card and that an agent will call me. I eventually called them and "hopefully"this will be rectified.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
28 Aug 2019, 09:44Good day Alec,
Please accept our sincerest apologies for any inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included and within the subject line of the email, state "HelloPeter Complaint" so we may assist further in this regard.
Kind regards
The Oneplan Team
Please accept our sincerest apologies for any inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included and within the subject line of the email, state "HelloPeter Complaint" so we may assist further in this regard.
Kind regards
The Oneplan Team
Oneplan Insurance's reply28 Aug 2019, 09:44
Official
Good day Alec,
Please accept our sincerest apologies for any inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included and within the subject line of the email, state "HelloPeter Complaint" so we may assist further in this regard.
Kind regards
The Oneplan Team
Please accept our sincerest apologies for any inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included and within the subject line of the email, state "HelloPeter Complaint" so we may assist further in this regard.
Kind regards
The Oneplan Team
AS
Alec S's updateReviewer Update
28 Aug 2019, 09:57Again no personal interaction from the company (automated template replies are so common nowadays).
AS
Alec S's update28 Aug 2019, 09:57
Reviewer Update
Again no personal interaction from the company (automated template replies are so common nowadays).
Oneplan Insurance's replyOfficial
28 Aug 2019, 11:11We're sad to hear that you feel this way however, in order for us to assist- we would require your policy details to be provided.
Kindly note that an email has been sent to you in this regard. Please refer to your email.
Kind regards
The Oneplan Team
Kindly note that an email has been sent to you in this regard. Please refer to your email.
Kind regards
The Oneplan Team
Oneplan Insurance's reply28 Aug 2019, 11:11
Official
We're sad to hear that you feel this way however, in order for us to assist- we would require your policy details to be provided.
Kindly note that an email has been sent to you in this regard. Please refer to your email.
Kind regards
The Oneplan Team
Kindly note that an email has been sent to you in this regard. Please refer to your email.
Kind regards
The Oneplan Team