MP
Meyer P

1 reviews | Active since Apr 2010

04 Aug 2017, 18:17

Incompetence not one response to query

<p>I did a Claim for GP plus Radio-ology, the claim was declined and inquired under what ECG falls under. I was told general GP. I requested instruction as to where I must pay the due amount to no avail, repeatedly and the idiots only response every time was to send the proof of payment for the GP claim.</p> <p>previously I paid the required and you allocated it wrong. Now, I see my policy is suspended. Get you idiotic act together!</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply24 Aug 2017, 08:39
Official

Hi Meyer,

Apologies for the inconvenience caused. If there are any outstanding claims that require detailed invoices, you will be unable to claim for other benefits. We require detailed invoices for all claims that are paid out. We hope that we can resolve the issue at hand.

Kind Regards,

The Oneplan Team