1 reviews | Active since Apr 2019
Incompetence
My Name is Christa Can someone competent please sort this out it’s been over a week now and still NO refund I am so unhappy with the incompetence of the people handling this And they keep asking for the same paperwork over and over ?? I mean really do you even look on the system or do you just email your customers with random requests? No one seems to know what is going on because not ONE person per case Now this doesn’t make any sense The day I loaded the appointment on the app I also submitted the referral letter because it is asked for on the APP The claim was approved and R2000 was deposited on my card, Which I DID NOT USE since the DR did not use card facilities I had to pay cash But because I paid with my own money and just want my refund NOW YOUR ASKING FOR THE SAME LETTER AGAIN – was send otherwise you would not have approved the R2000 paid to my card isn't it?? YOU ASKED FOR PROVE OF PAYMENT – WAS SEND SEVERAL TIMES with Doctors details on it so no **** going on here
What is your next excuse for not refunding me?!
Truly bad service
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As per our telephonic discussion, thank you for allowing us the opportunity to further assist you. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As per our telephonic discussion, thank you for allowing us the opportunity to further assist you. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan