SL
Salome L
1 reviews | Active since Feb 2023
21 May 2025, 02:11
Incompetence and rude delivery person
I'm so disappointed at One plan I canceled by insurance on the 30th of April they forced to bring the card to me I told them that I canceled the cover. One plan consultant called me regarding canceling one plan I confirmed that I am canceling. Now one plan debited my account why?????
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
21 May 2025, 07:39Dear Salome,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we have escalated your policy to the relevant department for urgent assistance. Kindly note that the policy has been set to be cancelled as of 2025/06/01. Once the debit status has confirmed as successful on our end, we will escalate for a refund to be processed.
Once again, we sincerely apologize for the inconvenience caused to you, and are saddened to see you go.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply21 May 2025, 07:39
Official
Dear Salome,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we have escalated your policy to the relevant department for urgent assistance. Kindly note that the policy has been set to be cancelled as of 2025/06/01. Once the debit status has confirmed as successful on our end, we will escalate for a refund to be processed.
Once again, we sincerely apologize for the inconvenience caused to you, and are saddened to see you go.
Kind regards,
Oneplan.
Kind regards,
Oneplan.