Incompetence

<p>June 22 admitted to Waterfall Netcare ICU to attendto upper Git bleed, had five units blood. Surgeon was called to perform a rubber band ligation on the Varices.(Laymans terms elastic bands to secure the haemorrage vericose veins in your stomach) othe wise one can bleed out,</p> <p>One Plan approved of the procedure on 24 June admitted to theatre .</p> <p>Round about 07 July requested authorisatio to perform a follw up procedure and received a letter of repuidation stating the procedure cannot be done due to drug and alcoholic abuse, signed by pre-authorisation nurse .. Lilian....</p> <p>July 10 wrote a letter of complaint to One Plan and after taking the case to the Insuranc Ombudsman...( One Plan sugestion) September 02 get a letter of apology from Zurich Insurance (Underwriters)as well as One Plan..... however they apologise for the procedure I was admitted fororiginaly which doesnt make sense.(June 22)not for the follow up.</p> <p>One Plan want a letter of motivation from the surgeon for a follow up to be done now --- which has been submitted ... forwarded on October 19 turn around time 48 hrs... its now October22... procedure to be carried out October 27,after looking at my portal the Hospital case has been closed .. One Plan appear to be ignoring my request as any enquiry verbal is ignored.</p> <p>Do these people actually read the correspondence and note the dates .. if it doest suite them your enquiry is ignored, this is a health insurance company--- the client comes last --- what if I have an internal vein rupture.. told by my GP have four minutes.</p> <p>As for the underwriter (Zurich) the lady who dealt with the case(Santi) is unreachable.... returned mails.</p> <p>An *********** bunch of clowns.</p>