WB
William B
1 reviews | Active since Apr 2012
07 Apr 2022, 14:07
Incomepetence and blatant dishonesty
Not to be recommended due to dishonesty. ***********, maybe lack of medical terms, I don't know, but linking a vertigo incident to a prostrate TURP procedure is what they have done, so either my prostrate is located in my ears or my ears are situated at my prostrate. They bluntly and openly refuse to acknowledge their dishonesty.
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Oneplan Insurance's replyOfficial
07 Apr 2022, 17:01Good day William,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Apr 2022, 17:01
Official
Good day William,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan