CP
Cassidy P
1 reviews | Active since Nov 2024
05 Nov 2024, 13:39
Inappropriate deciet
Completely deceived by this soo called medical insurance..firstly was not properly explained that this is not a medical aid. Was forced into taking out this policy. Now I am trying to cancel this and they sending me from pillar to post.. all of a sudden the call cuts the minute I mention cancelation. This is Completely unprofessional and *********. I want to cancel this ********* policy immediately. The way one has been **** to is utterly disgusting. You take soo much money every month and now that I want to cancel you do not want to give me my cancelation letter. Spoke to Kabelo and he still tried to "convince" me to keep it and when I said no the call all of a sudden cut off, they then sent me an email to ask when will I be available for a call back and since then I have been waiting for a response from them and that so called "call back" *I WANT MY CANCELATION LETTER TODAT*
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Oneplan Insurance's replyOfficial
05 Nov 2024, 15:00Dear Cassidy,
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations and we sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting.
Kindly note that we attempted to reach you on your listed number, however, it was to no avail.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Records on our system confirm that we received your request on the 01st of November 2024, currently, your request is within the stipulated turnaround time and would have been processed accordingly. We have since proceeded to action the cancelation and email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations and we sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting.
Kindly note that we attempted to reach you on your listed number, however, it was to no avail.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Records on our system confirm that we received your request on the 01st of November 2024, currently, your request is within the stipulated turnaround time and would have been processed accordingly. We have since proceeded to action the cancelation and email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Nov 2024, 15:00
Official
Dear Cassidy,
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations and we sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting.
Kindly note that we attempted to reach you on your listed number, however, it was to no avail.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Records on our system confirm that we received your request on the 01st of November 2024, currently, your request is within the stipulated turnaround time and would have been processed accordingly. We have since proceeded to action the cancelation and email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations and we sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting.
Kindly note that we attempted to reach you on your listed number, however, it was to no avail.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Records on our system confirm that we received your request on the 01st of November 2024, currently, your request is within the stipulated turnaround time and would have been processed accordingly. We have since proceeded to action the cancelation and email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan