GB
Gerhardus B
1 reviews | Active since Sept 2017
06 Jun 2025, 10:52
In the past week I c...
In the past week I contacted them 5 times before I was finally assisted with my claim
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Replies (1)
Oneplan Insurance's replyOfficial
06 Jun 2025, 11:05Dear Gerhardus,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and will use your input to improve how we support our clients going forward. Kindly note that we have various platforms that you may utilize to reach out to us should you need assistance with claims. You can reach us on WhatsApp at ***, call us on ***, or email us at *** or *** with your policy number in the subject line and we will happily assist.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and will use your input to improve how we support our clients going forward. Kindly note that we have various platforms that you may utilize to reach out to us should you need assistance with claims. You can reach us on WhatsApp at ***, call us on ***, or email us at *** or *** with your policy number in the subject line and we will happily assist.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Jun 2025, 11:05
Official
Dear Gerhardus,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and will use your input to improve how we support our clients going forward. Kindly note that we have various platforms that you may utilize to reach out to us should you need assistance with claims. You can reach us on WhatsApp at ***, call us on ***, or email us at *** or *** with your policy number in the subject line and we will happily assist.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and will use your input to improve how we support our clients going forward. Kindly note that we have various platforms that you may utilize to reach out to us should you need assistance with claims. You can reach us on WhatsApp at ***, call us on ***, or email us at *** or *** with your policy number in the subject line and we will happily assist.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding.
Kind Regards,
Oneplan