SB
Susan B
1 reviews | Active since Sept 2017
03 Sept 2020, 14:10
In-competent services
I really do not know what to say about this service, I am horrified by the way that they are handling my pet insurance. During this lock down me and my family went through a rough patch. I finally managed to get my account up to date with OnePlan. Today is the 3 September 2020 and a second phone call that I have received from OnePlan stating that my policy with them has been cancelled after my arrangement and debit order went off. I do not get any feedback from them and all that they can do is apologize. I really really am not happy with OnePlan. So in-competent. I am actually scared to tell any one out there who loves their animals that I am with OnePlan - So disgusted!!!
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
04 Sept 2020, 05:35Hi Susan,
Thank you taking our call and allowing us the opportunity to resolve the matter.
As per our telephonic conversation, we apologize profusely for the service experience you have had lately. We have corrected the error with regards to the cancellation and re-instated your fur babies cover.
Kind Regards
Oneplan
Thank you taking our call and allowing us the opportunity to resolve the matter.
As per our telephonic conversation, we apologize profusely for the service experience you have had lately. We have corrected the error with regards to the cancellation and re-instated your fur babies cover.
Kind Regards
Oneplan
Oneplan Insurance's reply04 Sept 2020, 05:35
Official
Hi Susan,
Thank you taking our call and allowing us the opportunity to resolve the matter.
As per our telephonic conversation, we apologize profusely for the service experience you have had lately. We have corrected the error with regards to the cancellation and re-instated your fur babies cover.
Kind Regards
Oneplan
Thank you taking our call and allowing us the opportunity to resolve the matter.
As per our telephonic conversation, we apologize profusely for the service experience you have had lately. We have corrected the error with regards to the cancellation and re-instated your fur babies cover.
Kind Regards
Oneplan